Mgr, Retail Enablement
Anaheim, CA
Full Time
Manager/Supervisor
** We are currently hiring for one position that may be based out of either our Florida or California office locations. While we are considering candidates from both coasts, only one role will be filled.**
Partners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members.
For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience.
At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.
Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way.
Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive.
Join us—and experience what it means to truly love what you do.
The Retail Enablement Manager plays a critical role in activating, supporting, and optimizing the performance of our retail teams. This role is responsible for building the bridge between strategic initiatives and frontline execution—ensuring that retail employees are equipped with the right tools, training, messaging, and mindset to deliver exceptional member experiences and achieve key business objectives. By aligning people, processes, and promotions, the Retail Enablement Leader drives consistency, clarity, and confidence across all locations. This individual partners closely with Marketing, Learning & Development, Product, and Retail Leadership to streamline the flow of information, reduce friction in the field, and ensure every campaign, product rollout, or experience enhancement is successfully adopted and delivered with excellence. From in-branch playbooks and job aids to training support and performance insights, the Retail Enablement Leader ensures frontline teams are not just aware—but prepared, engaged, and energized to act. Ultimately, this role fuels member satisfaction, campaign conversion, employee effectiveness, and brand consistency at every touchpoint.
Essential Responsibilities:
Minimum Education Required to Perform Job:
Bachelor’s Degree
Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire:
5 to 7 years
Specific Experience Required:
Other Measurable Abilities Required:
Shift work including weekends consists of hours outside of an 8-5 schedule to cover the hours of operation.
Discretion/Latitude:
Operates with significant autonomy while aligning with executive leadership directives. Makes key business decisions impacting member service, employee performance, and operational effectiveness.
Supervisory Scope:
This position is performed in a traditional office or contact center setting, with no expected adverse environmental conditions. Requires prolonged sitting and computer work. Ability to adjust or move objects up to 15 pounds. Strong verbal communication skills for coaching employees and handling escalated issues
Disclaimer
The information contained in this job description has been designed to indicate the general nature and level of work performed by cast members within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of cast members assigned to this job.
The hiring range for this position in Florida is $94,320 to $141,480 per year and in California is $106,560 to $159,840. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Partners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members.
For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience.
At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.
Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way.
Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive.
Join us—and experience what it means to truly love what you do.
The Retail Enablement Manager plays a critical role in activating, supporting, and optimizing the performance of our retail teams. This role is responsible for building the bridge between strategic initiatives and frontline execution—ensuring that retail employees are equipped with the right tools, training, messaging, and mindset to deliver exceptional member experiences and achieve key business objectives. By aligning people, processes, and promotions, the Retail Enablement Leader drives consistency, clarity, and confidence across all locations. This individual partners closely with Marketing, Learning & Development, Product, and Retail Leadership to streamline the flow of information, reduce friction in the field, and ensure every campaign, product rollout, or experience enhancement is successfully adopted and delivered with excellence. From in-branch playbooks and job aids to training support and performance insights, the Retail Enablement Leader ensures frontline teams are not just aware—but prepared, engaged, and energized to act. Ultimately, this role fuels member satisfaction, campaign conversion, employee effectiveness, and brand consistency at every touchpoint.
Essential Responsibilities:
- Lead the end-to-end enablement of retail initiatives by coordinating communication, tools, and training that drive campaign execution and frontline readiness.
- Ensure retail employees are equipped with timely, accurate, and actionable information to support member interactions, product launches, and promotional offers.
- Serve as the strategic liaison between Retail, Marketing, Product, and Learning teams to align messaging, simplify execution, and drive operational consistency.
- Develop and maintain retail playbooks, job aids, and enablement materials to support day-to-day performance and in-branch excellence.
- Measure and report on campaign adoption and frontline engagement to identify gaps, optimize messaging, and improve enablement impact.
- Champion feedback loops from retail teams to inform continuous improvement of enablement •strategies, tools, and resources.
- Support onboarding and ongoing development efforts for retail staff by ensuring alignment of •learning content with enablement priorities.
Minimum Education Required to Perform Job:
Bachelor’s Degree
Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire:
5 to 7 years
Specific Experience Required:
- 5+ years of experience in retail operations, sales enablement, field communications, or frontline training, preferably in a multi-location or distributed environment.
- Proven track record of activating retail teams around new campaigns, product launches, or operational changes—with measurable impact on engagement or performance.
- Experience collaborating cross-functionally with Marketing, Learning & Development, Product, and Retail Leadership teams to align and implement enablement strategies.
- Strong background in content development and communication planning for field teams (e.g., job aids, playbooks, toolkits, or field briefs).
- Experience analyzing campaign performance, adoption metrics, or frontline feedback to inform future enablement approaches.
- Background in financial services, credit unions, or highly regulated industries is preferred but not required.
- Exposure to learning management systems (LMS), communication platforms (e.g., Teams, SharePoint), and performance dashboards or enablement tools is highly beneficial
- Strong proficiency in Symitar, Xperience, Springboard, and AI-driven support systems like Eli.
- Advanced knowledge of contact center operations, workforce management, and call routing technologies.
- Working knowledge of federal regulations related to banking and lending services.
Other Measurable Abilities Required:
- Exceptional leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced and dynamic environment.
- Demonstrated experience in coaching employees, driving performance, and handling escalated issues.
- Responsible; Flexible; detail- and goal- oriented
Shift work including weekends consists of hours outside of an 8-5 schedule to cover the hours of operation.
Discretion/Latitude:
Operates with significant autonomy while aligning with executive leadership directives. Makes key business decisions impacting member service, employee performance, and operational effectiveness.
Supervisory Scope:
- Direct Reports: 1-10
- The Retail Enablement Leader may not have direct reports initially but is expected to lead through influence and cross-functional collaboration. This role provides indirect leadership to retail teams by driving alignment between corporate initiatives and frontline execution, and may oversee contract or project-based contributors (e.g., content developers, trainers, or field testers) as needed. The position collaborates closely with Retail Leadership, Learning & Development, Marketing, and Product teams, and is accountable for influencing how enablement strategies are adopted and sustained across all retail locations. As the program scales, the role may expand to include direct supervisory responsibility for Enablement Specialists or Coordinators.
This position is performed in a traditional office or contact center setting, with no expected adverse environmental conditions. Requires prolonged sitting and computer work. Ability to adjust or move objects up to 15 pounds. Strong verbal communication skills for coaching employees and handling escalated issues
Disclaimer
The information contained in this job description has been designed to indicate the general nature and level of work performed by cast members within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of cast members assigned to this job.
The hiring range for this position in Florida is $94,320 to $141,480 per year and in California is $106,560 to $159,840. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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